Going from New Normal to Next Normal

Going from New Normal to Next Normal

COVID-19 has shaken up the world in a multitude of ways; schools closing, social distancing, and most of all - work from home. This pandemic has many businesses and business owners confused about the next steps and the reopening process. Every business wants to keep its employees safe, but they also understand the effectiveness of working in an office setting versus working at home. As many businesses start to reopen, there are arising concerns as to how many people will be in the office, the established social distancing guidelines, and so on. The answers to these questions and more are provided by using Work.com. Work.com is a service offered and built by Salesforce in order to help businesses open as quickly and safely as possible. With the Summer 2020 Release, Work. com has even more features to address concerns around returning to the office.

Let’s start off with the location and employee wellness status widgets. With the location workplace status, administrators can see office locations across the globe and their current phase of reopening. These stages are classified as open, hard close, soft close, reduced density, stage 1, stage 2, or stage 3. Based on these stages, business owners can decide which reopening process is best for each location. Additionally, the employee status widget shows the percentages of employees that are ready to work, prefer remote work, unknown, or are unavailable to work. These statistics allow businesses to be able to see how many employees will potentially be returning to the office and plan based on the data.

Another significant widget is the global COVID-19 tracker powered by Tableau, allowing you to see how the pandemic is affecting the world around you and the various hubs for coronavirus in order to identify areas that are not safe for reopening. Employees are sent surveys that are curated from best practices from the CDC and thought leaders in the space. These surveys consist of questions such as -”Have you been tested?”, “Do you have any symptoms?”, “Is this information accurate?”, and “Do you consent to have your data shared?”. Based on the information in these surveys, the employee’s status to work is automatically changed in Salesforce’s Employee Tower. 

One major concern for returning to work is the number of people working each shift. Work.com has a feature to resolve this concern. There are three levels to this new feature - workplace manager, shift planner, and employee. The workplace manager is able to oversee facilities and decide how many people are invited to the location, while taking into account that the percentages of employees who will be available to work will change over time. The advantage of this feature is employees arrive in a staggered approach to avoid overcrowding in lobbies and elevators, as well as ensure social distancing guidelines are being followed. The shift planner is able to use Salesforce’s Field Lightning Service to automatically schedule shifts and handle exceptions when emergencies do happen, and employees cannot attend their shift.

There is also a dedicated app where employees can receive notifications, accept or decline shifts, and manage their availability or preferences. Once the employee has their shift scheduled, they are given their arrival time window. If there is an emergency and their shift is required to change, the employee will receive push notifications in order to minimize confusion. 

Using Work.com, your organization can stay safe when returning to the office. To power your organization with Work.com, contact the Brite Systems Salesforce team for implementation services.

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